* . * . . .
  • Contact Us
  • Privacy Policy
  • Terms of Use
  • Cookie Privacy Policy
  • DMCA
  • California Consumer Privacy Act (CCPA)
Saturday, July 5, 2025
Love Europe
  • Politics
  • Business
  • Culture
  • Opinion
  • Lifestyle
  • Sports
  • Travel
No Result
View All Result
  • Politics
  • Business
  • Culture
  • Opinion
  • Lifestyle
  • Sports
  • Travel
No Result
View All Result
Love Europe
No Result
View All Result
Home Austria

Scots passengers ‘abandoned’ by Ryanair in Austria

December 30, 2024
in Austria
Scots passengers ‘abandoned’ by Ryanair in Austria
Share on FacebookShare on Twitter
ADVERTISEMENT

Graeme Brown

Katie Brown says she was left feeling “dehumanised” by the experience

A Scottish family say they were “abandoned” by Ryanair in Austria after their flight home to Edinburgh left without boarding disabled passengers.

Katie Brown, 25, who uses a wheelchair due to cerebral palsy, along with her father Graeme and his wife Vikki, told how they were left “stranded” in Vienna on Friday without luggage or vital medication.

They told BBC Scotland News they were thousands of euros out of pocket after having to book accommodation and an alternative flight home.

Ryanair and Vienna International Airport have been asked to comment.

The family were offered seats on the next available Ryanair flight home. However, they were told this would not be until five days later, on New Year’s Day, meaning they would miss Katie’s 26th birthday celebrations on Hogmanay.

Instead, they paid for a Jet2 flight home on Sunday.

The family, who had enjoyed a “lovely” Christmas break in the Austrian capital, said their flight home was initially delayed by two hours due to a technical fault.

They said they were escorted by airport assistance staff to a gate along with an 84-year-old solo passenger, who was also in a wheelchair.

After the staff failed to show up to board them on the flight, they were told it had been cancelled. They later learned the flight had taken off without them and the solo passenger.

When are you entitled to compensation?

Katie said: “The fact that our bags – including my medication – were flown home without us is shocking.

“We were abandoned at a gate and lied to, being told the flight was cancelled when it wasn’t.

“It feels like the airline decided it was cheaper to leave us behind than to risk potentially having to pay a hefty compensation bill for delaying the flight beyond three hours.

“It looks like they made a judgement call to save money at the expense of disabled passengers. It’s disgraceful and has left us feeling completely dehumanised.”

Getty Images A Ryanair plane with white, blue and gold livery in mid-flight Getty Images

The family were initially told their Ryanair flight home had been delayed by a technical issue

As well as paying for an alternative flight home, the family also had to pay for emergency medication, accommodation, clothing, and essentials in one of Europe’s most expensive cities.

Graeme Brown told BBC Scotland News his family were given “quite an interrogation” by passport control staff when they checked in for their replacement Jet2 flight home.

He said the security system showed the family had been stamped as leaving Austria on Friday.

Mr Brown also said Jet2 staff later described the non-removal of their luggage from the Ryanair flight as “a major security breach”.

According to flightstats.com, the initial flight left Vienna almost two hours and 40 minutes behind schedule, and landed almost two-and-a-half hours late.

Ryanair policy states that passengers could be entitled to compensation if their flight is delayed by three or more hours.

The family said the airline denied any liability for the incident, instead blaming the airport’s special assistance staff.

They said they have not received an apology or formal explanation for the incident.

Source link : http://www.bing.com/news/apiclick.aspx?ref=FexRss&aid=&tid=6772576a96284492a0a67dfd9f3c6503&url=https%3A%2F%2Fwww.bbc.com%2Fnews%2Farticles%2Fcx2y1q5x4geo&c=7776219039635349688&mkt=de-de

Author :

Publish date : 2024-12-29 10:21:00

Copyright for syndicated content belongs to the linked Source.

Tags: AustriaEurope
ADVERTISEMENT
Previous Post

The Top 10 100% sports TV audiences 2024

Next Post

Renew Europe shapes groundbreaking legislation for EU reindustrialisation – Renew Europe

Related Posts

Austria

Austria to droop household reunification ― Czech authorities plans to tighten asylum coverage ― German authorities coalition talks pave method for stricter migration coverage ― EU courtroom guidelines on transgender refugee case in Hungary ― Swiss go – Europ – EUROP INFO

Austria

Austrian centrist events attain deal to manipulate with out far proper – NBC Information – EUROP INFO

Austria

Raptors large man Jakob Poeltl modified basketball in Austria. However the sport by no means modified him – Toronto Star – EUROP INFO

ADVERTISEMENT

Highlights

Doha to Malta Non-Stop Flights Resume, Opening Exciting New Paths for Global Travelers and Cultural Exchange

EU Warns Hungary’s Block May Push Moldova’s Accession Ahead of Ukraine

The Shocking Scandals Behind the Monaco Throne as Prince Albert and Princess Charlene Celebrate Their Wedding Anniversary

Standing with Ukraine: Celebrating Three Years of Resilience, Unity, and Determination

Netherlands Abandons Controversial Law Allowing Minors to Change Their Gender

Categories

Archives

December 2024
MTWTFSS
 1
2345678
9101112131415
16171819202122
23242526272829
3031 
« Nov   Jan »
  • Contact Us
  • Privacy Policy
  • Terms of Use
  • Cookie Privacy Policy
  • DMCA
  • California Consumer Privacy Act (CCPA)
No Result
View All Result
  • Home
  • Politics
  • News
  • Business
  • Culture
  • Sports
  • Lifestyle
  • Travel
  • Opinion

© 2024 Love-Europe

This website uses cookies. By continuing to use this website you are giving consent to cookies being used. Visit our Privacy and Cookie Policy.
Go to mobile version